Shabana Dhalla Mastermind Team

390

IT Project Manager

Hi @Sandra Braghiroli2 Can you please reach out to appsupport@mastermind.com2 or via support icon from your dashboard. Maybe even take a screenshot or video of any errors that they are getting. At a quick glance, they should be able to... (More)

Hi there, currently, there is a standard disclosure that every buyer must accept before buying a course on mastermind directory. There is no provision to add customized waivers per say. But you can always add one as an attachment or... (More)

Hi @Mary Eichelberger 2 You can access our "how to articles" via the "Articles and Docs" link in your dashboard. https://docs.mastermind.com/en/9

https://docs.mastermind.com/en/articles/4388416-how-to-delete-masterminds-and-sessions8

Hi Shaun, unfortunately, you can not offer discount offers to your course at this stage. This is a feature that is being reviewed against other wish list requests from our users.

In the mean time, as a work around, you... (More)

@Katie McMurray2

I got some updates for you:)

Anytime you make new edits or changes to your course it is treated as a new submission and gets moved to the back of the queue for the compliance team. The compliance... (More)

Hi @Debra McDermitt4 You can do that by adding attachments to your sessions :)

Hi @Khrhysna McKinney2 Are you please able to message us via support chat icon (It is still available to you) or email appsupport@mastermind.com1 so we can help you personally?

Thank you:)

Hi @Shelly Shippam ,

You can do it yourself via https://docs.mastermind.com/en/articles/4343328-cancel-your-mastermind-com-membership

or please contact support and they will be able to help :)

Hi @Khrhysna McKinney4 , You can provide refund via your Stripe dashboard. Please log into your Stripe account and search under the "Customer" by name and or email and you should be able to refund them. I hope this helps... (More)

Hi Brenda,

There are 2 ways you can upload a pre recoded video to your mastermind session:

Go to your session and

1. "Upload a Video" button - this will let you upload a video from your computer directly or
2. "External... (More)

Hi Cindy,

Existing members of your mastermind will continue to be on the old subscription plan and the new members will be on the new subscription plan.

I hope this helps :)

Hi Tammy,

You have till 30th Sep 2020 to cancel the Elite subscription and get a refund. Please email us at appsupport@mastermind.com9 or start a support chat conversation from within the app. Thank you!

Hi @Jamey Iris Galias8 ,

You can use:

1. Live session Mode
2. Webinar mode
3. Pre recorded sessions (upload your pre recorded training videos)

Welcome Angela,

So excited that you joined Mastermind and Mastermind community!

We are here to help :) There are good resources  on http://docs.mastermind.com/en/ on 16how to get started with Mastermind app.

Hi Brian,

That's awesome!

After you have recorded the live session, you can access the recording:

1. Go to your Mastermind
2. Click on it
3. Go to the session
4. You will see the recording of the live session you recorded
5. If your... (More)

Hi Josh, 

At this stage, your Mastermind sales will not count towards the 2 Comma Club Awards. We have forwarded this feedback to the Mastermind team.

Hi Leni,

Unfortunately, at this stage, you will not be able to migrate your programs/funnels created on Clickfunnels to Marketplace.

This is an excellent suggestion and we will forward this feedback to the team.

Thank you!

Hi Beaudi,

Yes, you can leave your feedback about the software via

1) The "live chat with Todd from Mastermind.com8" here or on the Mastermind application. We are monitoring them and creating a feedback log.

2) Or simply add your... (More)