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Question
Katie McMurray
Life Coach
Asked a question 2 months ago

I went live with my first MasterMind over 1 week ago and it has not been approved nor have I heard a word as to why. PLEASE anyone tell me what the problem is so I can address it. Going crazy sitting on my hands. It is very frustrating to find it so difficult to get customer suppport. Does anyone know how to contact customer support?

Where am I?

In Team Mastermind you can ask and answer questions and share your experience with others!

Debra McDermitt
Professor Debra McDermitt - Achieving Life - Institute of Sacred Studies

@Robyn  Aragon2 , @Shabana Dhalla2 , and other MM Team can you help out here?

@Katie McMurray2  the e-mail to contact is appsupport@mastermind.com3

Quick Checklist:
Do you have your first session live and with information in it?
Does your details page for your course/event have either a picture or trailer video?
Does your details page include the required 30 day full refund statement?
Does your details page have contact information for you / your company?

@Katie McMurray2 

I got some updates for you:)

Anytime you make new edits or changes to your course it is treated as a new submission and gets moved to the back of the queue for the compliance team.  The compliance team addresses submissions in order, however some submissions are more complex and may require additional review due to the need to research certain claims made by the sellers.

Looks like your submission will be reviewed either today or tomorrow :)

Paul Coker
Founder of Transform Your Diabetes

I  went live with a Mastermind on Sunday and it was not reviewed until Friday, I guess the team are pretty busy.